Refund and returns policy
At GAME FLEX, we value your satisfaction above all else. Therefore, our refund policy is designed to ensure a seamless shopping experience from start to finish. Whether you’ve received a damaged item or simply changed your mind, we are here to help. Firstly, we understand that sometimes a product may not meet your expectations. In such cases, you are eligible for a refund within 30 days of purchase, provided that the item is returned in its original condition. However, please note that certain products, such as perishable goods, custom-made items, and digital downloads, are non-refundable.
.Furthermore, initiating a refund is straightforward and hassle-free. To begin with, log into your account and navigate to the “Order History” section. Here, select the item you wish to return and follow the prompts to request a refund. After submitting your request, our customer service team will review your case and get back to you within 3-5 business days. Moreover, if your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.
On the other hand, for items purchased during sales or with discount codes, only partial refunds may be issued. Additionally, shipping fees are non-refundable, unless the return is due to an error on our part, such as sending the wrong item. Finally, we strive to make the refund process as transparent and efficient as possible, ensuring that you can shop with confidence every time.
In conclusion, your satisfaction is our priority, and our refund policy reflects our commitment to providing exceptional service. Should you have any further questions or concerns, please do not hesitate to contact our customer support team.